Conclusion

From the interview that I had conducted earlier, I found out that most of the customers prefer to go to Old Town White Coffee with their friends. I also found out that some of them are not satisfied with the services in Old Town White Coffee as the air-conditioning are not functioning well. So, the managers in charge should try to solve this problems from occur again as this will affects the image of Old Town White Coffee. Besides that, if Old Town White Coffee really charges its products into a higher prices, it will loss many of its customers as the customers may not be able to accept about the increase in prices of the products.