Introduction

Hello everyone.Currently, I am pursuing my studies at Tunku Abdul Rahman University College. The course that I was taking is Advanced Diploma in Business Administration. Business Research is one of my third semester's subject and we are required to complete the assignment based on some of the methods include interview, questionnaire, observations or experiments. So, I had chosen interview for my assignment. The franchise that I had chosen for my assignment is Old Town White Coffee. I also had done some interview in the Old Town by interviewing the customers who dine in to ask them about their opinion about Old Town.